Loved this place. Got a great deal through Travelzoo and will go back. Clean, comfortable, great staff, and lots of amenities.
Feb 29, 2020
Orangeburg, SC, USA
Business trip great experience
Breakfast was amazing
Feb 20, 2020
Cana, VA, USA
Close to everything
Feb 15, 2020
Louisville, KY, USA
all was great-wish there was discount for eating like they offer locals (buffett).Had to leave resort for all meals.
Feb 14, 2020
Cedartown, GA, USA
The resort is beautiful. There is no doubt about that. We had a few issues with the room that we shared with the front desk when checking out. We had issues with the Valet policies/treatment when we arrived. Other than that, we found the staff wonderful and trying their best to make us feel at home (away from home!)!!
1) Arrival – when we drove up to the front entrance to prepare to check in, one of the attendants came up to give us a valet ticket and take our luggage – on the spot. We informed him that we only had two suitcases and that we would handle them ourselves. He was rather huffy about this and told us where we could park. I told him that we were going to pull over and go inside to check in before doing anything else. He made sure I understood that I only had 15 minutes to park there, and told me NOT to go to my room after checking in before I removed my car. We are NOT TRASH, and don’t like being treated as such. The entrance should be welcoming; not foreboding!
2)First time in room – GEEZ, we walked into a cold-storage compartment!! The temperature was set at 55 degrees! We threw our luggage in the room, turned up the thermostat, and then left for a couple of hours to let the room defrost!! Bad welcome!
3)Next Day: when we went to retrieve a soda from the mini-fridge, we found that it was not a mini-fridge, but a freezer!!! Everything in the refrigerator was FROZEN! There is NO adjustment that can be made. One of the cans had expanded almost to the point of exploding. When my wife pulled it out, it actually did burst. Maybe you could get refrigerators with adjustable thermostats???
4)Overall: for a hotel/resort of this caliber, the heating/air conditioning was extremely loud.
We always thought that it would be wonderful to stay at the resort, though the cost was way above our budget. Thanks to DreamMore partnering with Travelzoo, we found what we needed to be able to afford the visit and stay. What we found while at DreamMore was superb! It would be nice to look forward to a return visit if and when the rates are again affordable.
Feb 09, 2020
Crossville, TN, USA
Even during a harsh weather (flooding) event my stay was very comfortable and the staff was exceptional.
Feb 08, 2020
MaryvilleMaryville, TN, USA
Very clean, beautifully decorated, staff cordial and helpful.
Feb 08, 2020
TaylorsTaylors, SC, USA
Great hotel, very clean, good spa experience
Visited in off season; used indoor pool and hot tub (outdoors). Would visit again.
Feb 08, 2020
Hermitage, TN, USA
It was beautiful and quiet for a sweet time with friends
Jan 15, 2020
unicoi, TN, USA
I will never use travel zoo again for booking…total confusion between the resort and travel zoo. The hotel was great, i will consider staying there again.
The outdoor hot tub was wonderful, I also enjoyed the dining options.
Jan 13, 2020
KNOXVILLE, TN, USA