Spa had a bowl of apples that were about to go bad at the spa. Hot water pot for tea was empty and no one replenished water — this is not Four Seasons standard.
Vilma Sep 02, 2018 Santa Monica, USA
Enjoyed Most
Steam room
Other Comments
Love that there are chocolate bar snacks other than stale tasting trail mixes
Peng Aug 30, 2018 Los Angeles, USA
Enjoyed Most
Relaxing and pampered atmosphere.
Other Comments
Parking is validated for four hours. There is a fee for hours greater than four. This is NOT indicated within the parking structure or facilities.
Stacie Aug 31, 2018 Ventura, USA
Enjoyed Most
Serene environment. Wonderful massage.
Nadine Aug 30, 2018 Canoga Park, USA
Enjoyed Most
Wonderful massage from Ryan. Beautiful location
Zoe Aug 28, 2018 Woodland Hills, USA
Other Comments
Wish he price didn’t keep going up.
Evelyn Aug 29, 2018 Calabasas, USA
Enjoyed Most
So peaceful! Just the best way to spend the day!
Other Comments
Absolutely fabulous!!
Eileen Aug 29, 2018 Simi Valley, USA
Enjoyed Most
All of it – perfection
Other Comments
Parking was not fully validated and was expensive. I believe it used to be.
della Aug 29, 2018 Encino, USA
Enjoyed Most
Relaxing atmosphere
jill Aug 29, 2018 Westlake Village, USA
Enjoyed Most
facial was good, food at inside restaurant was good
Other Comments
the massage wasn’t up to par…
Paula Aug 26, 2018 Studio City, USA
Enjoyed Most
Amazing service.
Shima Aug 27, 2018 camarillo, USA
Heidi Aug 29, 2018 Tujungaujunga, USA
Enjoyed Most
Tranquility, and wonderful, experienced estheticians
Lori Aug 23, 2018 Agoura Hills, USA
Enjoyed Most
i loved it! best massage in my life!!
Marian Aug 19, 2018 Wyckoff, USA
Enjoyed Most
Love my facialist! Love being able to hang out at the pool (with friends, my daughter or alone) and recharge my battery in beautiful WLV. I love seeing other people enjoying their time too.
Other Comments
This is a great place and so happy to have them in the neighborhood. 🙂
Crystal Aug 22, 2018 Oak Park, USA
Nancy Aug 24, 2018 Santa Maria, USA
Jennifer Aug 24, 2018 Woodland Hills, USA
Enjoyed Most
Massage
Other Comments
Pool was great! The service to seat us at poolside along with setting up our umbrellas was five star!
Ana M Aug 20, 2018 Oxnard, USA
Enjoyed Most
The massage therapist was amazing!
Other Comments
Some of the staff (women’s spa) dont speak/understand English. Its challenging for customers, I had a hard time getting my questions answered.
TAMMY LYNN Aug 22, 2018 West Hills, USA
Enjoyed Most
Massage,Facial and lunch
Roswitha Aug 22, 2018 Westlake Village, USA
Enjoyed Most
Really nice people
Susan Aug 25, 2018 Agoura Hills, USA
Enjoyed Most
It is like going on a vacation for a couple of hours. Love it there!
Other Comments
Beautiful hotel and wonderful staff
Claudine Aug 24, 2018 West Hills, USA
Enjoyed Most
THE TREATMENTS
Other Comments
Everyone should experience this spa at least once, it was amazing!
Stephanie Aug 24, 2018 Moorpark, USA
Other Comments
The only negative thing that happened was that one of the spa pool staff said that he could not move an umbrella to our chairs as they were in demand. I could see there several umbrellas available. When we asked another staff members theynreadily accommodated us and we did not even mention the other colleague.
Jennifer Aug 25, 2018 Santa Monica, USA
Other Comments
I loved the robes. However, for summer I felt the robes were to thick and heavy. Maybe and optional summer robe.
Lucy Aug 24, 2018 Granada Hills, USA
Enjoyed Most
Spa Treatment
Aug 25, 2018 Thousand Oaks, USA
Enjoyed Most
The friendly staff, beautiful venue and professional massage services
Other Comments
ITs a GREAT DEAL!!!
kathleen Aug 24, 2018 Calabasas, USA
Enjoyed Most
Body massage and hair treatments
Karen Aug 24, 2018 Reseda, USA
Enjoyed Most
It’s beautiful, quiet and an amazing staff. Being able to utilize the pool with the spa is a bonus.
Jeanne Aug 15, 2018 Westlake Village, USA
Enjoyed Most
The massage with Laura was amazing!
Other Comments
It’s a beautiful spa & the pool area is also enjoyable. Great for a more social spa experience. It was busy and not very quiet while we we there, but overall enjoyed it throughly. A home away from home dream experience.
Delicious healthy lunch and drinks at the pool made the day feel like being on vacation. The glass of champagne included in the offer was a nice touch! Four seasons knows what they are doing to keep customers happy.
erin Aug 11, 2018 Tarzana, USA
Enjoyed Most
Relaxing atmosphere
Karen Aug 19, 2018 Santa Paula, USA
Enjoyed Most
Pool and massage
Other Comments
Mihai is an incredible massage therapist. Will definitely go back.
Amy Aug 11, 2018 Simi Valley , USA
Enjoyed Most
The massage was spectacular. I always request the same massage therapist and he consistently provides the best service.
marco Aug 13, 2018 oxnard, USA
Stanley Aug 11, 2018 Camarillo, USA
Enjoyed Most
My facial with Bette was exceptional. Relaxing by the pool is always enjoyable.
judy Aug 18, 2018 Westlake Village, USA
Enjoyed Most
The entire experience.
kellie Aug 18, 2018 Newbury Park, USA
Enjoyed Most
Overall ambience
Other Comments
Facility is aging and not maintained like it used to be. Jacuzzi was broken and jet shower made a very loud noise. My first appt was cancelled by the facility due to a special event. Massage was just ok.over
Sharie Aug 18, 2018 Thousand Oaks, USA
Enjoyed Most
Loved the atmosphere and ambiance.
Other Comments
We repetitively told the staff we were celebrating my sisters 50th birthday but they didn’t seem to remember or do anything special until we told about 5 different people. This made it a bit akward.
Heather Aug 18, 2018 Camarillo, USA
Other Comments
The massage felt very rushed and was not what I would expect from The Four Seasons. I had an issue with my locker (although I locked it, somehow a new robe was placed in while I was gone and my purse was moved to the next locker over and not locked). I brought this issue to the front desk and the staff in the locker room and not one single question was asked nor was it resolved. Very disappointing for spending over $200 for 4 hours.
Diana Aug 18, 2018 Newbury Park, USA
Enjoyed Most
Totally wonderful service and attention at every level. From valet, spa staff, pool staff and treatment staff. Efficient yet personal.
carol Aug 17, 2018 Ventura, USA
Evelina Aug 14, 2018 Santa Paula, USA
Enjoyed Most
Great massage from Jenna and relaxing time at the pool first. This is one of my favorite Travel Zoo promotions.
Charlotte Aug 14, 2018 Somis, USA
Enjoyed Most
I enjoyed my massage and would like to go back
I
Other Comments
I think after spending $145 on the massage and
The amount of money we spent at lunch and on drinks paying $13 for self parking WAS very chintzy of the hotel
Ellen Aug 10, 2018 Woodland Hills, USA
Enjoyed Most
Massage by Josie was amazing! Pool and amenities were beautiful!
Stacie Aug 19, 2018 Lompoc, USA
Enjoyed Most
The massage was wonderful.
Other Comments
The pool was packed and a zoo. There weren’t any available seats so we sat in the back by the Pagoda which was actually much more relaxing. We had a drunk guy at 1:00 that kept coming back and smoking near us, then would go back to the pool. I would enjoy it more if it wasn’t so hectic.
Landry Aug 18, 2018 Los Angeles, USA
Enjoyed Most
Service at poolside was incredible. It really completed the day.
NICOLE Aug 18, 2018 SIMI VALLEY, USA
Enjoyed Most
Facility was beautiful
Other Comments
I was never given the promised glass of champagne or smoothie or offered any other amenities as promised
Taline Aug 18, 2018 Tujunga, USA
Enjoyed Most
I loved the facility of the whole package using the pool area , sunbathing , bar, and the while spa experience and convenience.
The therapist I had was SO GOOD AND HELOED MY SHOULDER and back areas so much .. she was kind and caring . Her name was LEAH
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