Staff was very accommodating.
Our waiter at breakfast in the hotel restaurant went out of his way to keep the kids happy.
Mar 15, 2020
Hingham, MA, USA
amazing service all around! from valet to check in to breakfast — left a great impression on us.
Mar 03, 2020
Brookline, MA, USA
It was wonderful. We didn’t want to leave the place! The Travelzoo deal was really just great. Thank you. They gave us the upgrade to a room with a balcony and also the late 2 pm checkout, which was awesome! We didn’t take advantage of the valet parking, but used our $60 breakfast credit for breakfast in bed! It’s a beautiful place and they have all kinds of fun stuff — outdoor firepits, heated plastic igloos you can reserve for dinner or drinks, an outdoor skating rink, even musicians playing in the lounge. We had planned to go into town that night but were having so much fun we never left. We loved our room, too. The bed was comfy; the views spectacular. Enjoyed just hanging out in our room a lot too. Everything is lit up at night, including the bridge, so it’s just beautiful.
When i reserved the room, I mentioned that it was a special occasion and asked if we could have a room with a nice view. Later that evening, there was a knock at our door and they delivered a bottle of Prosecco with two glasses and French macaroons and a nice note from the front office team. What a surprise! That really was a nice touch. This place is wonderful. Can’t say enough about it. I want to go back!
Feb 25, 2020
Lancaster, MA, USA
Expensive breakfast— you’ll need the entire $60 credit and more ( with tip) Slow service in restaurant at breakfast but guessing they don’t have many walk- in patrons and keep a small morning staff. (The staff was pleasant and hard working, just too few.) Long wait for coffee. Food was obviously cooked to order and took some time— that was fine, just made the lack of coffee refills more frustrating. Excellent quality food. Spacious, immaculate dining room with a view of Narragansett Bay.
Nice options for kids ( this was school vacation week in New England)
Ice skating, many gathering areas, cool outdoor igloos, etc
A bit dated but well kept property
Good overall value
Feb 22, 2020
Middleborough, MA, USA
Beautiful location and fantastic staff!
Feb 21, 2020
Hadley, MA, USA
Wonderful experience. Greta room, excellent staff from front desk to bellmen to valet service. We enjoyed this trip and this venue! We’ll do it again!
Feb 21, 2020
Exeter, RI, USA
Mother daughter night away with my teenage daughter. Super friendly, gave us an upgrade and late checkout. Travel Zoo package was exactly as described and was fabulous!
Staff could not have been more accommodating and friendly. Seawater spa was FABULOUS! We’ll be back!
Feb 19, 2020
Old Lyme, CT, USA
It was school vacation week when we went, very busy. Great activities, ice skating and igloos. We also received a bottle of champagne to celebrate a special occasion.
The restaurant was not offering regular breakfast, buffet only, they were short on staff.
Feb 18, 2020
Milford, MA, USA
Brought my 2 adult daughters their families and husband and myself it was wonderful as usual
Staff is amazing
Feb 18, 2020
Worcester, MA, USA
the grounds and lobby were nice. its like they are trying to be a better hotel. the staff in the breakfast room were kind.
Stains on wall, holes in sheets, frayed bathrobe. Exposed wires and lack of place to plug personal devices in on one side of bed (have pictures of all). The room was institutional and falling apart. the walls were so thin we heard people talking in the room on one side and the tv blasting all night from the other. there were also children screaming and running in the halls starting at 630am waking everyone up in their path because of the lack of sound proofing. the staff at the front desk was generally not helpful. Long line(25 minutes) for buffet breakfast where the eggs and bacon were cold. then when I went to check out they asked if email receipt was fine and I have yet to receive an email 24 hours later so now I will have to call them to inquire.
Feb 18, 2020
Mahopac, NY, USA